Preface
Part I: Tools to Get Started
Overview of Key Issues and Concerns
A Model to Guide Cultural Competence Education
A Tool for Measurement and Evaluation
A Guide for Interpreting Learners' Perceptions, Identifying At-Risk Individuals, and Avoiding Pitfalls
Part II: Educational Activities for Easy Application
Academic Settings
Health Care Institutions
Professional Associations
New Priorities: Challenges and Future Directions
Appendix A: Transcultural Self-Efficacy Tool (TSET)
Appendix B: Cognitive Subscale: Item Overview
Appendix C: Practical Subscale: Item Overview
Appendix D: Affective Subscale: Item overview
Appendix E: Scoring Information
Appendix F: Sample Proposed Methods for Categorizing Low, High, and Medium Groups
Appendix G: Sample Demographic Data Potentially Relevant for Collection with the TSET: Nursing Students
Appendix H: Sample Demographic Data Potentially Relevant for Collection with the TSET: Registered Nurses
Appendix I: Sample Permission Letter
References
Index

"According to the author, the need for the book is simple: There is a gap in vital resources in the teaching and learning process that is focused on cultural competence. The book is divided in to eight chapters and includes case studies, tables, and assessment tools....Using the 'Cultural Competence and Confidence' or 'CCC' model, the third chapter introduces a questionnaire that can measure and evaluate the learners' confidence. The following chapters identify and explain educational activities and strategies to identify opportunities for education. Uses of the tools are explained for both healthcare and academic institutions. The book is packed with data....Although the book is primarily directed toward educators and graduate students; I encourage readers who do not hold those titles to read it. The information presented is extremely valuable-especially the tools and activities for employee orientation programs at healthcare institutions. Teaching Cultural Competence and its resources can provide healthcare institutions with the models and tools they need to begin the necessary steps to cultural competency."
-- Nancy Seebert, Manager of Employee Training and Development, Providence Healthcare Systems, Portland, OR in T+D (Training + Development) magazine, August 2006.

"Teaching Cultural Competence in Nursing and Health Care is intended as a primary resource for educators and graduate students in academic settings, health care institutions, and professional associations. This hands-on, user-friendly book provides readers with valuable tools and strategies for cultural competence education that can easily be adapted by educators at all levels. It is the only book that presents a research-supported conceptual model and a valid, reliable corresponding questionnaire to guide educational strategy design, implementation, and evaluation. Other unique features of this book include the model to guide cultural competence education, the guide for identifying at-risk individuals and avoiding pitfalls, and the wide selection of educational activities, techniques for diverse learners, and vignettes, case examples, illustrations, tables, and assessment tools."
--SirReadaLot.org, August 2006

Marianne R. Jeffreys, EdD, RN, is a professor of nursing at The City University of New York College of Staten Island. She received a BS in nursing from the State University of New York College at Plattsburgh, an MA and MEd in nursing education/professorial role from Teachers College, Columbia University, and an EdD in nursing education/nurse executive from Teachers College, Columbia University. An international award recipient, Dr. Jeffreys received the 2003 Leininger Award for Excellence in Transcultural Nursing from the Transcultural Nursing Society. She is also the author of Nursing Student Retention: Understanding the Process and Making a Difference (Springer, 2004).